The Committee
1
Fawn looked up at me. “Hey, Bruce. I’m glad you could make it.”
“Fawn…uh…”
“Surprised to be here?”
“Yeah, you could say that.”
Fawn glanced over at a stairway spiraling down into darkness and then looked back at the book she was reading. “Bruce, before we go, I want to read you some poems by Pablo Neruda.”
“Go where?” I thought before she started reading.
“’Canto XII from The Heights of Macchu Picchu
“Arise to birth with me, my brother.
Give me your hand out of the depths
sown by your sorrows.
You will not return from these stone fastnesses.
You will not emerge from subterranean time.
Your rasping voice will not come back,
nor your pierced eyes rise from their sockets.
“Look at me from the depths of the earth,
tiller of fields, weaver, reticent shepherd,
groom of totemic guanacos,
mason high on your treacherous scaffolding,
iceman of Andean tears,
jeweler with crushed fingers,
farmer anxious among his seedlings,
potter wasted among his clays–
bring to the cup of this new life
your ancient buried sorrows.
Show me your blood and your furrow;
say to me: here I was scourged
because a gem was dull or because the earth
failed to give up in time its tithe of corn or stone.
Point out to me the rock on which you stumbled,
the wood they used to crucify your body.
Strike the old flints
to kindle ancient lamps, light up the whips
glued to your wounds throughout the centuries
and light the axes gleaming with your blood.
“I come to speak for your dead mouths.
“Throughout the earth
let dead lips congregate,
out of the depths spin this long night to me
as if I rode at anchor here with you.
“And tell me everything, tell chain by chain,
and link by link, and step by step;
sharpen the knives you kept hidden away,
thrust them into my breast, into my hands,
like a torrent of sunbursts,
an Amazon of buried jaguars,
and leave me cry: hours, days and years,
blind ages, stellar centuries.
“And give me silence, give me water, hope.
“Give me the struggle, the iron, the volcanoes.
“Let bodies cling like magnets to my body.
“Come quickly to my veins and to my mouth.
“Speak through my speech, and through my blood.
“Fable of the Mermaid and the Drunks
“All those men were there inside,
when she came in totally naked.
They had been drinking: they began to spit.
Newly come from the river, she knew nothing.
She was a mermaid who had lost her way.
The insults flowed down her gleaming flesh.
Obscenities drowned her golden breasts.
Not knowing tears, she did not weep tears.
Not knowing clothes, she did not have clothes.
They blackened her with burnt corks and cigarette stubs,
and rolled around laughing on the tavern floor.
She did not speak because she had no speech.
Her eyes were the color of distant love,
her twin arms were made of white topaz.
Her lips moved, silent, in a coral light,
and suddenly she went out by that door.
Entering the river she was cleaned,
shining like a white stone in the rain,
and without looking back she swam again
swam towards emptiness, swam towards death.
“Lost in the forest…
“Lost in the forest, I broke off a dark twig
and lifted its whisper to my thirsty lips:
maybe it was the voice of the rain crying,
a cracked bell, or a torn heart.
“Something from far off it seemed
deep and secret to me, hidden by the earth,
a shout muffled by huge autumns,
by the moist half-open darkness of the leaves.
“Wakening from the dreaming forest there, the hazel-sprig
sang under my tongue, its drifting fragrance
climbed up through my conscious mind
as if suddenly the roots I had left behind
cried out to me, the land I had lost with my childhood—
and I stopped, wounded by the wandering scent.”
Fawn closed the book.
“Very nice, Fawn.”
“Thanks. I thought you’d enjoy it.” Fawn stood up from the wall and gave me a hug. She pulled me closer to her and squeezed tightly. She sighed in my ear and then placed her head on my shoulder. She turned her mouth to my ear and whispered. “You don’t know how good this feels, being able to hold you without any worries or hang-ups.”
I nodded.
Fawn loosened her grip a little. “I have had this house longer than I thought I could bear. With you here now, I can bear it a little longer.” She held on to me and leaned back, facing me from a couple of inches away. “Do you know what I’m thinking right now?”
I looked in Fawn’s eyes. Her left eye was clear to see by the light of the lantern hung on the tree wall. Her right eye was completely hidden in shadow, only a slight reflection on her eyeball coming from the light on my face. I could smell her breath. Something familiar, like chestnuts or pecans. Her body wash or facial soap smelled like wormwood, bitter yet comforting. Our body heat created a cocoon of warmth in the chilly air inside the hollowed-out tree. I thought I felt a slight breeze coming up from the stairwell and took a deep breath to pull more scents into my nose. Nothing but the sense of Fawn, uncommon and fantastical. Our energy inside that enclosed space was rock solid. I couldn’t help but hug Fawn close to me again. We squeezed each other like we’d never see each other again. The moment was special, unforgettable and yet, difficult to put in words. I understood why poets and writers referred to moments that seemed to last forever. If I had to put a stopwatch on the time Fawn and I stood there holding each other, the watch would have no second hand. It might not even have an indication of minutes but I know we didn’t hold each other longer than a few minutes, unless we fell asleep.
We might have been in a trance. While holding Fawn, I had a vision. I saw monks holed up in rock havens, carefully translating ancient Celtic tales into golden illustrations of the stories of Jesus Christ. Tears ran down some of the monks’ face, tears of sadness, diluting the stories of Irish forefathers with the flood of ‘Living Waters’ from distant shores. These monks spent longer hours on their work, secretly copying their island history onto scraps of hides.
The scraps were stored in nooks and crannies, picked up by unseen visitors to the monasteries. The monks asked no questions about where their special work went because they didn’t want questions asked of them. No monk talked to the other, lest they break their vow of silence. Yet, they knew there were others like themselves throughout Ireland, not only saving the world religion of Christianity but also preserving the true stories of their people hidden in fables and pagan rituals. The Irish were keeping the flame alive for not only themselves but for others like them, for generations to come.
In the vision, I tried to catch the folks who were gathering up the bits and pieces of hide but had no luck. A chill ran up my back and I let go of Fawn.
“Thanks for the hug. And yes, I do believe I know what you’re thinking about. You’re remembering the dark days of Europe when only the recluses of Ireland and the British Isles were protected enough to be able to avert war and spend time to examine the runes of ancestral tablets.”
“Perhaps, Bruce, perhaps.” Fawn set the book in the crevice of the tree and grabbed the lantern. “We all have many thoughts. I suppose at one level I was thinking about what you said. Perhaps…”
Fawn grabbed my arm and pulled me toward the staircase. “For now, there’s something else I want you to see.”
I followed Fawn closely because the lantern did not shine very far. While trying to maintain my balance on the narrow steps of the circular staircase, I noticed the wooden walls gave way to carved rock. We circled four or five times and came to a stop on a level floor.
“Oops, I forgot. Stay right here. I’ll be back.” Fawn let go of my hand and ran back up the stairs.
In the semi-darkness, I could make out a doorway a few feet ahead of me. I stepped forward and felt around for a doorknob. I found a knot of rope attached to a door and pulled on it. The door creaked toward me and light flooded the landing. I leaned my head and looked behind the door. Seated around a stone conference table were several folks from Cumulo-Seven, including Oliver Sheridan and Geoffrey McCabe.
Geoffrey saw me first and stood up from the end of the table at the front part of the room. “Ah, Bruce. Come on inside. Do you know where Fawn might be?”
I stepped into the meeting room and pulled the door partway closed. “I don’t know. She brought me to the door and ran off.”
Fawn swung the door open and stood beside me, panting. “Sorry about that. I forgot to lock the door upstairs.”
Geoffrey nodded and motioned for us to sit down. “No problem at all. Bruce, I suppose you know everyone here.”
I looked around the room. I had met everyone there but didn’t remember all their names. I noticed a couple of people leaning against the wall, their faces hidden in shadows. “I believe so.”
“Good. So, Fawn, I’m glad you decided to bring Bruce here. We’ve tried and tried to get him to join us but something always seems to come up. I was beginning to wonder if he wasn’t supposed to join us at all.”
Morgana Cornwallis stepped out of the corner across from me. Although I had never met her, I knew it was her by the assertive manner in which she approached the table. She was short, about 5’2”, and looked 50ish, although I knew her to be older. “Bruce, it’s marvelous to meet you at last. Geoffrey has said so many wonderful, or should I say ‘brilliant’, things about you.”
I stood up and shook Morgana’s hand across the table. As I leaned forward, I could see that Morgana’s daughter, Karol, was the other person standing in the back. “Oh, hey, Karol!”
Karol waved at me. “Hey, Bruce. I’m awfully glad you’re here. I’ve so wanted to tell you about this but Mum told me not to.”
Morgana rolled her eyes. “And you don’t know how close she’s come, Bruce. That trip of hers around the world about did me in. When she got near America, I thought she was going to drag her boyfriend to your house and spill the beans. I had to put a hold on her banking account to force her to leave Mexico City and come straight back here!”
I laughed and sat down. “Well, thanks, I guess. Of course, I have no idea what I’m doing here.”
Morgana stepped back. “All in due time, Bruce. All in due time.”
2
Geoffrey cleared his voice. “Indeed. So let’s see, Bruce, I suppose since this is your first meeting with us, we ought to go round and make introductions.” Geoffrey placed his left hand on his chest. “Of course, I’m Geoffrey McCabe, head of the Cumulo-Seven-Shannon office, the PCDC Division, president of the Limerick Leaders, and vice president of the U.S.-Ireland Business Chamber of Commerce. Anything else that I’ve forgotten?” Geoffrey smiled and everyone laughed.
“Hi, Bruce. I’m Oliver Sheridan. As you know, I head up the PCDC Division engineering group.” Oliver looked at Geoffrey and Geoffrey nodded. “I’m also currently in charge of the team here. My position rotates among us at one-quarter intervals so that no one of us has so much responsibility that our day jobs suffer. You’ll be learning more about that later on, though, I’m sure.”
“Hey, Bruce. Carl Darcy here.” Carl nodded in deference to me. Carl stood about 5’9” and always acted the part of a humble Irish clerk. “I know this is a shocker but I’m actually in charge of the old Qwerty-Queue Division. Morgana over there decided that I’d make a better background leader than anyone in her company, seeing as I’m not the assertive type and all. That way, I can travel around in my role as field engineer and gather more information than if I was seen as a pushy type. I also serve as the PCDC field engineer.”
“Bruce! You remember me?” an excited, bubbly voice came from the brunette sitting next to Carl. I knew she was from the Redmond office but couldn’t place her name. I shook my head. “I thought not. It’s Suomi Arellyi. I work as a configuration management analyst in the Engineering Services department in Redmond. You’ve seen my name in Agile, I’m sure.”
I nodded. I had seen Suomi’s name as the originator of documentation signoff sheets in the product lifecycle management software package called Agile that Cumulo-Seven used for product development. What was she doing here?
“Hey, Suomi.”
Patrick Keating was sitting next to Suomi. “Hey, Bruce. Welcome on board. I’ve been looking forward to this moment for a long time.”
“Hey, Patrick. Thanks.”
Fawn sat at the end of the table across from Geoffrey. “Bruce, one thing you don’t know about me but might have guessed. As the new EMEA sales account manager, I am the direct liaison between our group and others in the Middle East and Africa.”
“Mt. Kilimanjaro?”
“Yes, that was my first trip there. I wanted to tell you so much more but couldn’t…until now.” Fawn patted my hand on the table. “But we’ve got plenty of time to talk later.” She nodded at the person sitting next to me.
Bjorn Svenson stuck out his hand. “Bruce, it’s good to see you again. How many times was I going to cross paths with you and you not get suspicious. Too bad I couldn’t join your Huntsville Test Lab team, eh?”
I had briefly talked with Bjorn on the phone after he had personally emailed me his resume for a test engineer position. When I discussed bringing Bjorn from Japan to the U.S., J.B. Sudermann talked me out of it because of the $35-40k it would cost to move Bjorn and his wife to Huntsville.
“Oh yeah, I had forgotten.”
“And then, to spend such a long time with you and Fawn in Munich. I hope we didn’t make it too obvious that we were testing you.”
“Uh…no.”
Bjorn laughed and slapped me on the back. “Good!”
I looked around Bjorn and was not surprised to see Mark Ostheim, the technical support manager from the Brooch office in Hallbergmoos. Brooch was an important European customer of Cumulo-Seven. Mark waved at me. “Bruce, welcome. I, too, have been waiting to see you join us, but I don’t know about this guy sitting next to me.”
Somehow I had missed the man sitting between Geoffrey and Mark. Ralph Ogden was a Cumulo-Seven sales account manager based in Austin, Texas. Ralph handled the Brooch account as a sales manager and also managed all the field engineers, working as a field engineer himself for the Pairuclaws account. “Welcome, partner. I would have brought you one of my home-brewed beers but I couldn’t sneak it past airport security. Dang it if one of the security guards didn’t find it in my carry-on bag and keep it for himself.”
I waved at Ralph.
Geoffrey stood up and motioned Morgana to take his seat. “Morgana and Karol, I apologize for the seating arrangement. Oliver had asked me to have enough chairs and I thought I did. I forgot to count chairs for Fawn and Bruce.”
Morgana took Geoffrey’s seat. “No problem, Geoffrey. I’ll forgive you for the slight. At least you were a gentleman to offer me your chair.”
Several guys stood up to offer their chair to Morgana’s daughter. Karol laughed and blushed but she waved them off. “That’s all right. I can enjoy the view from here.”
Oliver looked at his watch and yawned. “Well, I’m sure several of us are getting very tired. I can’t keep up with the time zones but I know it’s late somewhere in the world. Anyway, it appears that the U.S. market is facing a tough time over the next few months, what with the home mortgage business facing a crisis and presidential election warming up. We’ve got our desktop appliance installed in just about every trader’s office on Wall Street. Morgana, how’re things in London?”
“Not good, Oliver. Carl, I believe this is your fault, isn’t it?”
Carl shook his head. “Not really but I’ll take the blame. Looks like we didn’t have a good handle on the supply of goods for the Qwerty-Queue production line. There was a contract manufacturer in Huntsville that was supposed to complete a big order for us but from the look of things, the CM is about to go under and for some reason, they’re holding our finished goods for ransom.”
Morgana stood up. “Bloody hell! And did you know they also put a hold on my bank account in the U.S., claiming that we hadn’t paid them for all the finished goods? This is fraud, plain and simple. Karol, tell them.”
“Okay, Mum. I took the list of parts and components that Bruce had sent me…thanks, Bruce…and I compared the list of parts that Cumulo-Seven had already supplied to the CM. Looks to us like they’re charging Round Tower for the parts that were already supplied to them for free.”
Morgana slapped the table. “It’s a wonder I haven’t lost my mind.”
Oliver held up his hand. “Okay, Morgana, I understand this is not a good situation. But what’s the bottom line? Do we have enough units installed to control the London stock market?”
Morgana shook her head. “I don’t know. Based on some test runs, I’d guess we’re about 85% complete. Carl?”
“That’s right. But it’s not all bad. I have a contingency plan in place. Fawn, can you give us an update?”
“Sure, Carl. I visited our South African operations a few weeks ago and it looks like they’ll be able to crank out the units you need. The only problem I have right now is getting these through Customs without paying an arm and a leg. You might think that bribery is rampant down there but it’s not. There are actually members of the government who won’t turn a blind eye no matter what you throw at them.”
“Okay, let’s pay the fees.” Oliver held up his hand to stop Fawn from talking. “And don’t worry, it won’t come out of your commission. So do you have an estimated delivery date?”
“Well, if you can transfer the money to me, I can pay the fees first thing tomorrow and get the units to Morgana in three days.”
“Excellent. Mark, what about the German market?”
“We had a few technical glitches but Ralph and Carl were able to solve them.”
“What sort of technical problems?”
“Well, I think it was a timing issue. Ralph, is that right?”
“Yep-o. For a while there, every time the German market dipped, we were causing the wrong equipment to come online at the German satellite linkup. There’s somebody in the German countryside who’s watching reruns of the World Cup and then gets a BBC station when the DAX index goes down. We fixed the problem.”
“Okay, just make sure it won’t happen again. I don’t want this to get out of hand. Patrick, do you have an update?”
“Yes. The Carnauba project is on target to be completed in two months. We would have finished earlier if the Huntsville test lab had not been shut down…but we’ve beaten that dead horse already. I’m concerned, however.”
“About what?”
“Well, we’ve never actually field-tested Carnauba. I’m confident that when my team says it’ll work, that it will work. But there’s something inside me that says we ought to field-test this, just in case.”
Oliver looked around the room. “Anyone have any suggestions?”
Ralph cleared his throat. “Yeah, what about a limited trial run?”
“And how do you propose we do that?”
“I don’t know. Maybe some test data and a bunch of servers or something. Patrick, wouldn’t that work?”
“Ralph, that’s exactly what the team is doing now. Right, Bruce?”
I raised my eyebrows and tensed my shoulders. I didn’t even know what Carnauba was about. I spoke slowly. “Well, if the features of Carnauba are fully documented, then yes, the Redmond, Sunrise or Shannon test labs should be able to simulate a live configuration and sniff out the defects. I haven’t seen them completely fail to generate a working simulation yet. Of course, there are always a few defects that they can’t find. It’s just the nature of testing.”
Patrick nodded toward me and then turned to Oliver. “Bruce is exactly right. The simulation itself has limitations. And to boot, it also introduces its own set of defects. How are we to know if we’ve found every major defect?”
Carl spoke up. “We won’t, not until we go live.”
“Precisely. If the team is willing to take the risk, then I’ll join you. I just want you to be aware that we have no guarantee this will work perfectly the first time.”
Bjorn raised his hand. Oliver motioned Bjorn to speak. “But Patrick, I don’t want to give you the big head or anything but hasn’t your team always delivered a good product? I mean, sure, there are bugs but we’re the number one company in our field. We always work better than our competition.”
“Bjorn, you’re correct. And for our more complicated products, we expect there to be a few bugs. That’s why the sales engineering team is so important. You can go onsite and collect additional data for us. In this case, we don’t have a complete picture or a full analysis of the complexity of this product. I’d prefer to go out the door and say we’ll see x number of major defects and y number of minor defects but I can’t. I…”
Suomi interrupted. “Patrick, I’m confused. Are you saying you don’t have enough information or are you saying you can’t make a judgment call on when to release this product, based on the information you have?”
Patrick hesitated. He coughed and cleared his throat, letting me know he was nervous about his next response. “Suomi, you’ve seen the pile of documentation generated on this product. Can you tell me you can remember every resistor, capacitor, bracket and screw on this thing?”’
“Yes.”
“In that case, can you provide me a level of confidence how well this thing will work?”
“No, Patrick, I can’t.”
“Well, neither can I and that’s what…”
“But that’s not my job, and I don’t think you need to make it yours, either. I saw your estimates of confidence in the initial functional design document and they looked as good as any other product the engineering team has made. So why should this be any different?”
“Why?” Patrick looked back and forth from Suomi to Oliver. “Do you all understand the scope of this thing? It’s like creating a whole new Internet. And you can see how well Al Gore did inventing the first one while tackling global warming. Imagine all the things that can go wrong.”
Morgana put her hand on Oliver’s shoulder. “Hold on a second. Am I missing something here? We’ve already got most of the equipment installed out in the field. Carnauba’s just like a…a…well, what do you chaps in America call it? It’s just a bloody switchboard.”
Patrick shrugged his shoulders. “A central nervous system.”
Morgana smiled. “Right. All the brains are distributed across the rest of the system. So what’s the concern here? I mean, after all, Karol’s crunched some numbers for me and the risk looks really low right now, even if we had to go live with what we’ve got.”
Patrick shook his head. “But that’s my concern. Even a low risk is a problem. In any case, I just wanted to bounce this off you guys before we get too close to product release to change our minds.”
Oliver took off his glasses and cleaned the lenses with his shirt. “Patrick, thanks for your concern. Let’s ask for interim reports out of the testing group. If we see any trend toward a large number of defects, then we’ll look at changing the timetable. Until then…let’s see. Who else…anyone else have anything to report?”
I looked around the room. I was generally pleased by the air of confidence in the room. Whatever the team was planning seemed to give them a boost.
“No? Then, meeting adjourned.”
Fawn grabbed my arm and led me back to the door we’d entered. I turned to say goodbye to the others and noted they were opening doors in the wall behind their chairs.
3
I followed Fawn back up the stairs to the tree. At the top, Fawn hung the lantern on the wall and turned around to look me deeply in the eyes.
“Bruce, I’m wondering what’s going on in that brain of yours right now. I bet you have a thousand questions.”
“Well, I…”
Fawn grabbed me and pulled me close to her. I hugged her back. I wasn’t sure that the discussion in the meeting warranted such a strong, emotional hug but I figured Fawn needed it for some reason. Again, she lay her head on my shoulders, easing the tension in my neck and back.
And I had another vision. I saw an old dacha in Russia that had been gutted and set up as a four-floor office building, every floor filled with cubicles. The cubicle workers ranged in age from teenagers to the elderly and they were all intently working on computer programs. The mess on their desks, old candy wrappers and crumpled caffeine drink cups, made me think of computer hackers. I strained to look at one of the computer screens. The worker was playing a computer game and somehow I could see that the game’s progress was being tracked on a macro level as a simulation that itself was interacting with another computer program to write a new program. I couldn’t tell what the new program was supposed to do but I could see the name of the program…Carnauba.
I don’t know how long Fawn and I held each other but we had to unstick our sweaty heads, making a sort of Band-Aid ripping sound as we pulled apart, as if we had started to grow together.
Fawn kept her hands on my hips. “Bruce…” She sighed and broke out into a room-lighting smile. “Bruce, you have learned more than you ever thought possible. I know that. I know it because I was like you once. But somehow, I feel you know things I don’t and I can’t…I can’t figure out if that’s good or bad. I can sense your core and there’s really nothing bad about you. But I think there’s something you know that would be bad for me if I knew. You know what I mean?”
For fun, I flipped Fawn’s nose.
Fawn crossed her eyes and laughed. “Well, if you’re going to be that way.”
“Hey, you’re the one who’s getting all serious on me. All this secrecy and the earth-shaking projects. I’m just waiting for the Candid Camera guy to appear and tell me this is all a joke.”
Fawn let go of me. “Bruce, you see. That’s why we have you on the team. You’re the one person who doesn’t really care about the outcome of our project and yet you seem the most serious of all of us. Not once have you attempted to give away any of our secrets, only discussing the projects with other team members. You don’t have a hidden agenda or conflict of interest. We have watched and followed you for a long time now…”
I laughed through my nose.
“What’s so funny?”
“Oh, you might not think it’s funny but I do. I’ve been getting this increased sense of paranoia, losing sleep even, because I thought someone had been following me, and now you tell me it was you…”
“Well, not me, exactly. We’ve worked with J.B.…”
“I didn’t mean you personally. I just mean you as in someone who’s not in my imagination.”
“I guess that’s funny. At least you’re as sane as the rest of us. Let’s get out of here. We’re back at my house now.”
“Back?”
“Oh, what?” Fawn put her hand on her chin. “What did I say? Oh, never mind.” She grabbed the book out of the tree wall, flipped back and forth in the book a few times, turned a large wooden lock and opened the door.
“I’m starving. Let’s get something to eat.”
4
I had made an excuse about a headache and quickly left Fawn’s house. For some reason, I slept exceptionally well that night. I got up early and grabbed the first available flight back to Huntsville.
Just before the cabin door on the plane was closed, I checked email on my Treo. Ivan Abrams asked me to give him a call when I got to Huntsville.
During the flight back, I read the biography of Robert Louis Stevenson, Dreams of Exile, by Ian Bell. I had not known RLS was a Presbyterian Scot or if I had known, I had forgotten. I was amazed that such a sickly child could end up being so adventurous, and once again I found a successful writer who had the luxury of living off his parents and didn’t have to completely fend for himself to make a living.
After the plane landed, I called Ivan’s cell phone.
“Hello?”
“Ivan, isn’t it pretty late in Shannon?”
“Oh hey, Bruce. Actually, I’m in Huntsville. Where are you?”
“Just landing at the Huntsville airport.”
“Oh, really? Well, I’m visiting someone in Madison. Think you could meet me for dinner?”
“I suppose. Let me call my wife to let her know I’ve got to stop somewhere before I come home.”
“Sure. In fact, why don’t we meet at the office? You can just tell her that’s where you have to go. We can grab a quick bite afterward.”
“Sounds good.”
At the office, I stopped by the mail room to get the usual mail from Successories (“Setting the tone for success”), a catalog of products meant to inspire and reward employees, and AMA (no, not the American Medical Association, American Motorcyclist Association or Academy of Model Aeronautics), the American Management Association, which sold seminars and certificate programs for managers. All of it went in File 13, the “round filing cabinet”, a/k/a the trash can.
Ivan suggested we go in one car, in case we were followed. I thought that if someone was following us then it would look even more suspicious for me or him to get in the other’s car but I went along with Ivan’s plan and let him drive, since I was tired from the flight.
At Sonic, Ivan ordered a breakfast burrito. I asked for a water. While Ivan ate, I told him about Robert Louis Stevenson.
“The most curious fact of RLS’s life was the fact he was raised by a nanny.”
“Yeah?” Ivan mumbled between bites.
“Well, it wasn’t so much that he was raised by a nanny. I mean, a lot of people have had nannies or au pairs. What was so strange about this one was that she stuck around until RLS was a teenager. Reading between the lines, it seemed like an obsession for RLS’s nanny. I don’t know if there was any hanky panky between the two of them – she was particularly strange about religion – but I wouldn’t write off a little sexually frustrated fantasizing between the two.”
Ivan wiped his mouth. “Interesting. So, I understand you’ve just been to Redmond.”
“Uh-huh. And I see you’re in Huntsville.”
“Good observation. But I’ll get to that in a minute.”
“Okay.”
Ivan turned up the volume of the car radio. “Is there anything strange going on over there?”
I wasn’t sure if Ivan was sent to test me or if he was an outsider trying to get in. Often, he acted like he was in on something I didn’t know about but some people just acted that way, that “I’m in the club and you’re not” attitude I first encountered in preschool. In other words, the nature of humans in social gatherings.
“Well, Seattle’s pretty strange, you know.”
“No, I don’t mean the general attitude of the Pacific Northwest. I mean, did you get to see anything strange?”
I wondered if Ivan was referring to my seeing the bromeliad and vines outside Huntsville.
“No.”
“Are you sure.”
“Yeah, I didn’t have time to get outside.”
“I see.” Ivan turned the volume back down. “Well, I’ve got something to tell you. I finished up my two-year stint in Shannon and am moving back to Huntsville.”
“I thought you said you were staying.”
Ivan snickered. “Yeah, I thought so, too. But then the politics just got a little bit out of hand. I signed up to manage the Technical Support department in Shannon and pass it on to someone else. I didn’t sign on for all the extra crap they started throwing at me.”
I gave Ivan a smile of understanding.
“It’s a good thing you didn’t have to move over there. At first, I thought it would cool to have another expatriate in Shannon. But then things turned weird. You don’t want to go over there, I can tell you, and I’m glad you didn’t. You ever hear of MORTIE?”
“Mortie who?”
“Not who. What.”
“I’m not sure what you mean.”
“Well, don’t get involved with MORTIE. It’ll screw up your view of Ireland.”
“But the Guinness is so fresh over there.”
“Well, I’ll give up the Guinness. It’s just not worth it.”
“Really?”
“Yeah.”
“Well, I’ve got a trip planned in a few months. Should I cancel it? I mean, if it’s getting so bad…”
“Naw. You’ll be fine. I just didn’t realize that once you go over there, they thought they had you by the balls or something. If you never signed a two-year agreement with them, then you’ll be fine. Yeah, a visit won’t hurt you at all.”
“Good, I was hoping to visit the Cliffs of Moher again. I’ve always wanted to visit them at sunset.”
“The Cliffs? Hell, I thought you were a pub man.”
“Oh, I am. I just promised my wife I’d get some good shots of the cliffs for her because the time I brought her over, it was foggy.”
“Yeah, you gotta do those kinda things for your wife. That’s why I’m not married anymore.” Ivan snickered.
I laughed with him. “Speaking of which, I guess I better get back to my car.”
“Sure thing.”
5
Greg called me into his office the next day.
“Bruce, have a seat.” I started to sit down and Greg waved his fingers at the door. “Well, close the door first, of course.”
I closed the door and sat down. I was still tired from the trip, a little nervous from all the unusual activities over the past few days. I know my face looked pale and I had that frightened child look in my eyes. I had wanted to sit down and do mostly nothing that morning and was alarmed by Greg’s call, especially since I sat just a few feet away from him. He could just as easily have yelled at me to walk into his office or motion to me as I walked by when I walked in late that morning. When he called, it usually meant something serious had occurred and Greg wanted to make sure his employees weren’t to blame.
“You probably know why I called you in here.”
I looked puzzled. This was Greg’s usual way of digging for the truth. He expected me to start babbling about whatever I had been doing lately so he could figure out something to put his finger on.
“Nope.”
“Your trip to Redmond?”
“Yes.”
“Well, can’t you explain what happened exactly?”
“I don’t know ‘exactly’ what there is to explain.”
“I was told you were put in charge of the Carnauba project.”
I smirked. Project names were bounced back and forth within the company all the time. Even those in the know were caught unawares when the gossip-enhanced description of a project didn’t line up with the name of the project they were working on. Were they no longer in the know? Had the project scope been changed without their knowledge?
“Nope, not me. You made it clear to me the other day that only you or Carl can assign projects to me.”
“So you’re not taking project assignments behind my back?”
“No. Unless someone has assigned me to a project without my permission.”
“So you’re not actively working on a project called Carnauba.”
“Nope.”
“I see. Are you sure? I have it on good authority that Carnauba is your project now.”
“You can check my emails and project files, Greg. I don’t even know what Carnauba is except it’s a wax I used to use on my twin Italian girlfriends, two magnifico Alfa Romeo Spider convertibles, one a redhead and the other a bello silver.”
“Bruce, it’s just you and me in this office. I’m giving you the opportunity to tell me the truth without there being any consequences.”
I raised one eyebrow and bit my lip, trying not to laugh while remembering the scene from the movie, A Few Good Men, where Jack Nicholson said, “You can’t handle the truth!”
“You want the truth?”
“Yes.”
“And it won’t leave these walls?”
“Yes.”
“I think I fell in love with a woman at work.”
“What?” Greg broke into a smile. “I’m not sure I want to know but I guess I better ask. Has there been any…inappropriate contact?”
“No, I mean it’s not like it’s that kind of love where I want to make out with her or anything like that. It’s more like a synchronization of ideas.”
“Well, Bruce, that’s interesting. Do you want to tell me who it is, or should I ask?”
“Oh, you know her very well.”
Greg shook his head. “I do? You sure make this interesting.”
I knew I was making it interesting. I was also changing the subject.
“It wasn’t like I knew this was going to happen, but when you spend a lot of time with someone, talking about the same subject for days, and find out you have a lot in common…”
Greg nodded. “Enough. I know who it is. And you’re right, I don’t see why it has to be physical. Let me write a name down on a piece of paper. Just let me know if it’s not her.”
Greg scribbled on a Post-It note and handed it to me. He had written down the initials, CS. Carol Stone? I shook my head.
“No? Well, gosh, I can’t think of anyone you’ve spent a lot of time with. Just tell me this. Have you acted on these thoughts? Is there anything that will come back to bite us?”
‘Us’? Yeah, of course, it had to be something that would affect our professional relationship. Greg was good about leaving personal lives out of the office.
“No.”
“Okay, then, get back to work. I’m sure you’ve got a lot of catching up to do.”
6
I spent the rest of the day updating project charts on both the Cumulo-Seven-branded and OEM-branded program management SharePoint sites. I was never a big fan of SharePoint but the advantage of using a Microsoft-based product was that the computer graphics interface, especially one similar to Internet Explorer, was familiar to the average office worker.
Throughout the day, I avoided the temptation to check email, knowing that there would be multiple requests from my customers to stop what I was doing and resolve their problems of impending doom because their customers had customers whose customer’s customers were threatening to buy the competitors’ lower quality and thus, lower-priced products. Periodically, I checked my mutual fund holdings in my 401(k) account and there didn’t seem to be any precipitous drop in their value so I assumed my customers’ issues were not causing the world to fall apart or the stock market to crash.
Finally, around 7 p.m., I opened up my Outlook email software. I created a new email to send an announcement to the program teams that their project schedules were up-to-date and their program plans were ready for review. I then checked my 151 new email messages. About two-thirds of them were notifications from Agile, with brief notes from Suomi telling the recipient the Agile notification was “HOT!!!!”, “urgent, read now!”, or “you requested this change so you better approve it!” I saved those emails for tomorrow morning’s reading – I wanted to get home to my wife and spend a quiet evening watching nothing special on TV and if I reviewed the Agile emails, it would 9 p.m. before I left the office. The subject lines for the other emails did indeed look like pleas from my customers. Only one subject line stood out, “When you visit Ireland…”, from Mark Ostheim.
I opened Mark’s email. All it said was to give him a call whenever I returned to the office. I calculated that it was after 2 a.m. in Hallbergmoos but decided to call Mark’s cell phone, anyway.
A sleepy voice responded, “Hmm?”
“Mark, this is Bruce Colline.”
“Mister Colline, how are you? It surely must be late where you are so of course, it is very early here.”
“Sorry, Mark. You said to call you whenever I got to the office.”
“Are you just arriving at Cumulo-Seven? It’s what, 7 or 8 p.m. at your office.”
“Actually, I’m just reading your email. I was at work all day but didn’t check email until now.”
“Sehr gut. At least you read my email.”
“Yes. I plan to visit Ireland in the next couple of months.”
“Months? Did you say months?”
“Yes.”
“Is there any way you can visit here in the next two weeks, instead?”
“Well, it had better be an emergency. A plane ticket would be very expensive and I don’t think my boss would approve it unless there was a reason to fly out on such short notice.”
“I see. Tell you what. Let me sleep on it and I will email you the reason for the emergency by the time you get in the office tomorrow.”
“Okay.”
Mark laughed. “And next time, you don’t have to act like a German. You don’t need to be so literal and call me right after you get my email. I can accept calls during regular business hours, you know.”
“Okay.”
7
I decided to get to work early the next morning, in case I had to read any emails in private. I stepped into my office at 7 a.m. and Mark Crowe was sitting in my chair, reading a book of mine, Sun Tzu: The Art of War for Managers; 50 Strategic Rules. Why had he pulled that book off the shelf and not picked up one the two books I had just recently purchased from amazon.com, Lifehacker: 88 Tech Tricks to Turbocharge Your Day and The 4-Hour Workweek: Escape 9-5, Live Anywhere, and Join the New Juan? Maybe they were just background images, part of the impression Mark had of “Bruce’s desk” and thus not something he looked at.
I set my laptop computer bag in the guest chair and hung my sports coat on a hook behind the door, for the umpteenth million time thinking of myself as Mr. Rogers, going to work not in a quaint house in Mr. Rogers’ neighborhood, but an office cubicle in a corporate research park, instead.
“Hey, Bruce,” Mark said nonchalantly, while still reading the book.
“Hey, Mark. What’s going on?”
“You’re here early this morning.”
“Do you always read my books before I come to work?”
Mark closed the book and looked up at me. “So, do you get anything out of this?”
“Well, sure. Most people think of their workplace as a fortress and their company as an army. Few people want to be on the battle front and like serfs are willing to accept mediocre jobs in order to feel protected. They work for ‘managers’, which is a fancy name for the modern version of feudal lords or medieval courtiers. These courtiers use their workers to create gifts for their kings in the form of products and services in the hopes that the kings will bestow them with favorable titles like director or vice president.”
“Courtiers? Kings? What in the world are you talking about?”
“You asked me about the book.”
“Yeah, but I thought you’d actually say something about the contents of the book.”
“Why should I do that?”
“I don’t know. Because it’s normal, maybe.”
“Well, you should read books more carefully. The lessons they teach are not always about the actual contents. I mean, after all, the whole ‘art of war’ thing has been done a thousand times. It’s like a mantra…use the enemy’s territory for your own, beware of spies, win the battle before you fight, protect your battle lines, that sort of thing. I’ve heard the same stuff spewed from CEOs my whole life. Jack Welch made a career out of rewriting those slogans and acting like he believed in them.”
“Okay, fine.” Mark shoved the book back in the bookshelf. “Obviously, you don’t believe in this stuff.”
“Oh, but I do. I just don’t use it to get ahead. I use it to identify those who do want to get ahead and help them in any way I can. These books make me a better facilitator.”
“Uh-huh.” Mark stood up. “Speaking of facilitating, I need your help. I got an email from Mark Ostheim this morning saying that Brooch is in immediate danger of dropping our products in favor of another supplier because of all the problems with our products. I know you keep every email you get. Can you run through your emails and see if our Brooch versions have had more technical problems than the ones we make for other OEM customers?”
“Umm…sure. How quickly do you need this?”
“As soon as you can.”
“Okay.”
“Great. I’ll check back with you around lunchtime.” Mark walked out of my office.
I smiled as I sat down at my desk. Mark Ostheim had done a better job of raising an alarm than I thought Cumulo-Seven would believe.
I worked on the email history until Greg arrived.
“Good morning, everyone!”
I walked over to Greg’s office. “Good morning to you. Hey, looks like there’s an emergency at Brooch.”
Greg set his lunch down. “Emergency?”
“Yeah. I talked with Mark Crowe this morning and read an email from Brooch. Brooch said they’re dropping us as a supplier.”
“Ooh, that does sound like an emergency. Can you forward me the email?”
“Already done.”
“Okay, I’ll read it and talk with some folks to see what’s going on. What’s on your plate for today?”
“Right now, I’m compiling a history of problems reported to us by Brooch.”
“Good idea. Why don’t you also contact Technical Support and see what else they might have on Brooch issues. It may be that Brooch customers are contacting us with their problems and we’re not fixing them the way Brooch wants us to.”
“Okay.”
While I was waiting on someone from Technical Support to return my call, I got a call from Mark Crowe.
“Hello?”
“Bruce, hey it’s Mark. I’ve got Mark Ostheim on hold. Do you mind if I conference you in?”
“What’s this about?”
“Mark is piping hot about some issue we didn’t resolve. He’s insisting he talk to both of us to get this resolved today.”
“Today? You mean our time or his time?”
“His time.”
“That’s only a few…”
“Yeah, I know. Let me conference him in.” Click. “Mark, are you there?”
“Yes, it is me. Did you find Bruce?”
“Hey Mark.”
“Bruce, Herr Crowe tells me you don’t care to help me.”
“What?”
“Just kidding. I know you are a kidder so I thought I’d get you first.”
“Funny, Mark.”
“No problem. Now I am being serious. I am not happy with the way things have been going lately. There are several outstanding issues that have not been resolved. Are you aware of them?”
“Well, I ran through my emails this morning. I can only find two open issues.” I hoped that I was giving Mark the information he was looking for.
“Only two? Then why do I have a list of over twenty issues?”
“I don’t know.” I shrugged. “I didn’t know things had gotten so bad.”
“Yes, Bruce, it is very bad. My management wants me to see if it is better to go with another supplier. What have you to say to this?”
“Well, I was planning to visit Shannon soon. Perhaps I could swing by your office in Hallbergmoos.”
“No, that is not a good idea.”
I rolled my eyes in frustration, trying to figure out what I was supposed to offer. “Mark Crowe, do you have a suggestion?”
“Yes, I do. I could join Bruce in Shannon and we could have a meeting with you there, Mark. That way we’re all in the same room together.”
“Very good idea, Mark. I like that. ‘Face-to-face.’ How soon do you think you could come to Shannon?”
“I could go anytime. I guess it depends on Bruce. Bruce?”
Everything seemed to be going Mark Ostheim’s way. There was still only one holdup. “Let me check with my boss and I’ll get back to you.”
I talked with Technical Support and got a copy of their open calls with Brooch or Brooch customers. They had gotten several calls but even combined with the two I found, it didn’t add up to 20. I walked into Greg’s office to show him my report.
“Whatcha got, Bruce?”
“Well, two things. First of all, here’s my report. Right now, there are five open calls for Brooch and none of them are critical. Second, Mark Crowe pulled me into a conference call with Mark Ostheim at Brooch. He claims there are at least 20 critical issues that we haven’t resolved.”
“Do you have a copy of those issues?”
“No, I don’t. Mark hung the phone before we could say anything more.”
“Mark Crowe?”
“No, Mark Ostheim.”
“Too many Marks.”
I laughed as a thought occurred to me.
“What’s funny, Bruce?”
“Oh, nothing. I was just thinking that the German currency used to be the Deutschmark but now they use the Euro so your comment, ‘too many marks,’ came across as sort of punny.”
“I see. So what are you going to do next?”
“Mark Ostheim wants to have a face-to-face meeting with me and Mark in Shannon.”
“Is that so? Why don’t you see if you can resolve the issues first? I’d rather you get the issues resolved than spend time flying around Europe.”
“Well, I was going to visit Shannon in a couple of months. I could move it up.”
“Still, it’d be better to get these issues resolved.”
I frowned. Mark Ostheim wanted to meet me in Shannon right away and my boss wanted to focus on what he thought it meant to provide excellent customer service. If I pushed Greg too hard, he would bring up the issue of exorbitant ticket prices and drive another stake into the ground to hold his position. I had to see Greg about every working day so keeping him on my good side was important. I didn’t see Mark Ostheim very often but he wanted to discuss something that appeared more important than my job.
“I’ll see what I can do to get a copy of those issues. What if Mark insists that I attend the meeting in Shannon?”
“Well, certainly, if, and only an if…if Brooch continues to state that they’re going to drop us, then it would be worth sending you to Brooch right away. Otherwise, you can wait until your normal visit to see them.”
I emailed Mark Crowe and asked him if he had a copy of the 20 issues that Mark Ostheim talked about. He replied that he did and sent me a spreadsheet summarizing the issues.
I reviewed the spreadsheet and marveled at the way Ostheim was able to elevate minor annoyances into critical end-of-the-world crises. For instance, we used the latest LED technology in our products. One of the LEDs on the front panel of a switch was blue – when it was on, the switch had power. A Brooch customer was standing directly in front of a switch when it was turned on and like any bright light, the intensity of the blue light caused a temporary blind spot in the customer’s eye. Mark Ostheim worded the problem to make it sound like his customer had plans to sue Brooch for eye injury.
I added my list of problems to the spreadsheet and forwarded it on to Greg.
Greg emailed me a few minutes later and said he approved a quick trip to Shannon, as long as I talked to Patrick Keating before I left.
I talked with Patrick and all he asked was that I do what Greg said, to resolve as many of the problems that I could before I left. I wanted to ask more questions but he waved me out of the office, telling me he had an important phone call he had to make.
8
Before I finalized my itinerary with the travel agent, I called Constance to see if she had ever encountered a similar set of demands from an OEM customer.
“Cumulo-Seven. This is Constance.”
“Hello, ‘Cumulo-Seven, this is Constance.’”
“Oh, hi Bruce.”
“You sound tired.”
“Yes, I am. I have a son about to get married and another one about to graduate from school. AND! I get to travel to Austin to meet UDARA for some emergency that came out of left field.”
“Emergency?”
“Yes. UDARA is claiming our latest switch does not have all the features we said we promised them, even though we agreed that to get them the product in the time they allotted, we had to remove the features in question.”
“Sorry to hear it.”
“Yeah, thanks. What’s up?”
“Well, I was going to ask you if you’d ever had an OEM customer threaten to drop up as a supplier and it sounds like you do.”
“Oh, no. UDARA is not threatening to drop us. Unless you’ve heard something I haven’t.”
“No. Nothing about UDARA.”
I could hear a couple of heavy breaths over the phone. “That’s good. So who’s threatened to drop us?”
“Brooch.”
“Really? I thought we were their best supplier, but I guess not, huh?”
“Doesn’t look that way. So when you were the L3 coordinator, you never experienced something like this?”
“All the time. Especially in the early days of the L3 process. You’ve probably only got about 10 or 15 open L3 calls right now, don’t you?”
“Something like that.”
“Well, I used to track 70 or 80 open calls at a time. We had customers screaming at us hourly. Why, it wasn’t even harder than that. There were only three of us in Technical Support at that time and…”
“So you say your kid’s graduating and getting married?”
“What? Oh, no. I have two sons, one who’s getting married and one who’s graduating.”
“Wow! That’s amazing. You mean you were doing all this troubleshooting at work and raising two kids at the same time? I bet your husband…”
“My husband? What about my husband?”
“I bet you depended on him a lot.”
“Not him. We were divorced. And besides, I was raising three kids. I have a daughter, too.”
“Even more amazing. So I guess you didn’t have much time for anything else?”
“Well, for the past 10 years, between getting up at 5:30 to wake up the kids for school, get them to the bus stop, be at work at 6:30, work until 3:30, take the kids to after-school activities and church, and between answering emails, taking college courses at night…well, I guess that’s about all I did.”
So I guess she never had time for any special projects at work. Interesting. She’s such a dedicated person, focused, organized, unwilling to compromise – why was she not invited? Was there a limit on the number of people who could attend the ‘committee’ meeting?
“I’m even more amazed. So what are you going to do after your sons are out of the house?”
“Excuse me?”
“Well, it sounds like you’ve been quite busy with them. Are you ready to be an empty nester?”
“What’s that got to do with anything?” The anger in her voice flared with both fire and ice.
“Sorry, I was just thinking out loud.” And I was beginning to understand why Constance wasn’t invited to the ‘committee’ meeting. She could appear too confrontational at times. Not enough finesse. And maybe nothing that a MORTIE organization could use against her.
“Is Brooch all you had to call about?”
“I guess so.” I decided not to tell her about my trip to Shannon.
“Well, I’ve got a lot to get done.”
“Okay, talk to you later.”
I hung up the phone and emailed my final approval to the travel office for the trip itinerary. I had hoped that Constance would be able to travel to Shannon since she had always wanted to visit Ireland but it was obvious I wasn’t going to be able to convince her that Brooch issues had anything to do with her. Too bad. Since Mark Crowe and she had been with Cumulo-Seven for so long, it seemed like a trip to Shannon with them would have been delightful.
9
On the flight from Atlanta to Shannon, I got a few hours of sleep and then read the book, Wikinomics: How Mass Collaboration Changes Everything, by Don Tapscott. It reminded me of the time in high school when I was perusing the discount pile at an off-campus bookstore and found a wonderfully insightful book called La psychologie des foules (1895; English translation The Crowd: A Study of the Popular Mind, 1896) by Gustave Le Bon. Le Bon discussed characteristics of the “mob mentality”, where people come together and stop acting as individuals, giving the crowd a single identity. People in these crowds will give themselves over to well-proposed ideas by aggressive or persuasive leaders, ideas that they themselves do not believe in, would act upon or follow, because the people do not want to act against what they perceive to be the majority opinion. The author also discussed racial issues that were probably popular in their day (and thus promoted by the majority of the day) but they seem so lame now.
Tapscott’s book touched on the same subject. Instead of crowds physically gathering on a street corner or in a square, crowds today can gather in virtual space, creating disruption in the online world. Brick-and-mortar companies, which depend on the buyers’ acceptance that the goods or service they take are equal to or better than the labor credits (i.e., money) they gave in exchange based on the message of the value of the goods or services they received from the companies or peers within the crowd, must contend with crowds that act as virtual companies which create goods or services that are freely available.
Funny. Le Bon touched on this same subject over 100 years ago:
The true historical upheavals are not those which astonish us by their grandeur and violence. The only important changes whence the renewal of civilizations results, affect ideas, conceptions, and beliefs. The memorable events of history are the visible effects of the invisible changes of human thought. The reason these great events are so rare is that there is nothing so stable in a race as the inherited groundwork of its thoughts.
The present epoch is one of these critical moments in which the thought of mankind is undergoing a process of transformation.
Two fundamental factors are at the base of this transformation. The first is the destruction of those religious, political, and social beliefs in which all the elements of our civilization are rooted. The second is the creation of entirely new conditions of existence and thought as the result of modern scientific and industrial discoveries.
The ideas of the past, although half destroyed, being still very powerful, and the ideas which are to replace them being still in process of formation, the modern age represents a period of transition and anarchy.
It is not easy to say as yet what will one day be evolved from this necessarily somewhat chaotic period. What will be the fundamental ideas on which the societies that are to succeed our own will be built up? We do not at present know. Still it is already clear that on whatever lines the societies of the future are organized, they will have to count with a new power, with the last surviving sovereign force of modern times, the power of crowds. On the ruins of so many ideas formerly considered beyond discussion, and to-day decayed or decaying, of so many sources of authority that successive revolutions have destroyed, this power, which alone has arisen in their stead, seems soon destined to absorb the others. While all our ancient beliefs are tottering and disappearing, while the old pillars of society are giving way one by one, the power of the crowd is the only force that nothing menaces, and of which the prestige is continually on the increase. The age we are about to enter will in truth be the Era of Crowds.
Social networking, peering, mass collaboration. Buzzwords for the Net generation. Otherwise, it’s status quo. All we’ve done is taken bodily presence out of the equation. The sun never sets on teamwork. I’ve created SharePoint sites during working hours in the U.S., had updates added by coworkers in Singapore and corrections made by colleagues in India, Germany and Ireland, sometimes at the same time. My test engineers have created test plans at work and while they’re asleep at home, test technicians in Malaysia and India have parceled out the test plans and created test reports before we arrived at work the next day. Some of us could have sacrificed sleep for this around-the-world work, for in front of every computer screen there has to be a human being typing, clicking or talking. But why bother when many of us speak the same computer language? Why not share the work eight hours at a time, instead of having to be together for one eight-hour shift? Of course, a factory can do this in one place, completing 24 hours of work with three eight-hour shifts, but few companies support three “white collar” shifts in one location.
With virtual meetings, we do not have smell each other’s body odor in the same room at the same time; videoconferencing gives us a sense of being there. Even so, there is nothing like reaching out and shaking hands with the warm body you’re collaborating with.
Our plane landed around 7:30 a.m. so Mark Crowe and I drove straight to the Cumulo-Seven office in Shannon, about three minutes from the airport. We greeted some familiar faces on the way in. Mark headed toward Engineering while I beelined for Geoffrey’s office.
I peered through the window and saw Geoffrey was typing on the computer. I knocked on the door and Geoffrey waved me in.
“Bruce. Are you just getting in?”
“Yes. We landed about 15 minutes ago.”
“Are you staying at Arthur’s?” Geoffrey referred to a local B&B called the Murphy’s Hotel, run by a cheerful man named Arthur. Arthur and his wife treated all their customers like royalty so the Cumulo-Seven CEO stayed there, despite the fact the manor had no wireless Internet access.
“Yes.”
“You could have checked in, you know. Arthur would’ve kept your bags for you until he got your room ready.”
“I didn’t know that. Anyway, we’ve got a lot to cover with Brooch today and I wanted to get an early start.”
“Brooch? Oh yeah, I think I heard about that. You might check with Donnagan. I think he wanted to talk with Brooch today, also, if there’s time.”
“Donnagan’s in?”
Geoffrey looked at the large clock on his desk, which was part of an award he received from Cumulo-Seven for implementing the “One Quality” program, which tightened up our quality management plan and led to our receiving the ISO 9001 certification.
“Of course, you’re right. Donnagan wouldn’t be gettin’ here for another hour or so. So how long’s your trip?”
“I’m not sure. I figured I stay here for a couple of days and if all went well, I’d hop over to Germany and visit RRR.”
“RRR?”
“Oh, sorry, bad habit. Royal Rosenstock Roscommon. I’ve got a call in to Summer Gottlieb, the RRR sales account manager, to see if there’s any time available to meet with RRR this week.”
“I see.” Geoffrey looked at his computer screen. “Well, Bruce, I’ve got a meeting coming up in about five minutes. Is there anything else you want to discuss?”
I looked at Geoffrey’s face and he wore a smile like a mask. He was telling me nothing and he was asking me nothing.
“Nope. Guess I ought to jump on my laptop and catch up with last night’s email traffic.”
“Very good, Bruce. Be sure to stop by and say hello on your way out of here.”
“Will do.”
I strode past the four-person cubicle where I would have sat had I gotten the job in Shannon. The calendar I’d placed there was still stuck on the last month I’d sat in the chair. I could tell by the items on the desk that someone was occupying it. Why he or she would leave an old calendar on the wall and on an odd month made no sense to me. But then again, it was a lovely picture of a field of wildflowers in southern Alabama. Maybe the person sitting there just liked the picture. I just wanted the chair. And the desk. And the job. And…
I walked past Ivan Abrams’s old office and saw the nameplate of the new occupant, Donal O’Flaherty. I knocked on the cubicle wall.
“Yes, may I help you?” A man about my age stood up. His face had that familiar TV personality look, as if he’d played the solicitor role on some popular TV show and now led the live of a regular person. His skin was fair, he had a touch of gray hair at the temples and a few wrinkle lines around the eyes, enough to give him an air of distinction but not say he was knocking on the door on his middle-age years.
I stuck out my hand. “Bruce Colline.”
“I’m Donal O’Flaherty, Bruce. What can I do for you? Are you here from the States just today?”
“Yes, and a bit tired. I was really looking for Ivan Abrams. I’d heard that he was retiring back to the States but I wasn’t sure.”
“Indeed, you’ve just missed him. He left here a couple of weeks ago, I believe it was.” He looked at a calendar on the wall. “Yes, almost two weeks ago, exactly. Is there something I can do for you, instead?”
“As a matter of fact, there is. I’ve got a meeting with Brooch in a couple of hours and I’d like to know if you’d come across any technical issues for them recently.”
“Funny you should ask. I got a voicemail from Lloyd Philton in Huntsville. Do you know Lloyd? He’s a fine fellow. I believe he runs the Technical Support department in the States.”
I nodded. Lloyd and I had met several times to discuss L3 issues.
“Very good, then. Anyway, Lloyd asked the very same question. I believe one of my guys is getting the material together as we speak. Would you like a copy before we give it to Lloyd?”
“If you’d be able to finish it before 10 o’clock, then yes, I’d like a copy.”
“I’ll see what I can do. So, are you staying here for a while?”
“Probably a few days.”
“Then you’ll probably be haunting some of Ivan’s old pubs, then.”
“I hadn’t thought about it.”
“Is there one in particular you’d visit, if you had a chance?”
I smiled and then snorted. “Oh, indeed, Donal. The Halfway House.”
“That’s a fair one. Not always the liveliest but they do pour a fresh pint of Smithwick’s. I suppose you prefer Guinness.”
“I guess so. Guinness tastes so much smoother here than in the U.S.”
“It’s a bit heavy for me. I’d rather drink Heineken. Maybe we can all meet for a pint one evening, if you’ve got the time.”
“That’d be great.”
“So, where are you sitting while you’re here?”
I pointed to the other end of the office building. “Over by Engineering.”
“Okay, if we get the report done before 10 o’clock, I’ll make sure we deliver it to your place.”
“Thanks.”
“No problem. And you said your name is Bruce Colline?”
I reached into one of my sports coat pockets. “Sorry, here’s my business card.”
“Bruce Colline. Of course, I thought I knew your name. You’re the L3 coordinator, aren’t you?”
“Yes, as well as senior program manager for Pairuclaws, Brooch and RRR.”
“I guess I’ll be joining your L3 calls this week.”
“Oh, that’ll be great. Well, nice to meet you, Donal.”
“Cheers.” I shook hands with Donal and left.
While I was checking email, a young woman stopped by and handed me the Shannon-based technical support report for Brooch. I looked at the dozen or so calls that Brooch had reported and gotten resolved with us in the past month. None of them matched up with the ones reported by Mark Ostheim. I hoped I could get some of these matched up during our meeting so I could show progress.
Precisely at 10 a.m., Mark Ostheim arrived at the front lobby. The receptionist buzzed me when he arrived so I grabbed Mark Crowe and headed to the lobby.
“Herr Ostheim, what a surprise!”
“Surprise? But I though we agreed…”
“Aha. Gotcha! The joke’s on you now.”
Mark laughed and shook my hand. “Very good, Mister Colline. And Mark Crowe, good to see you, too. I suppose you are surprised to see me?”
The two Marks shook hands. “No, Mark. Actually, I’m still a little groggy. I never sleep a wink on those trans-Atlantic flights. I hope I can stay awake during the meeting.”
“We’ll see. So, lead on. I always forget where the conference room is.”
We walked around the lobby and stopped at the security door. Employees in Huntsville did not carry badges although some employees had electronic keys to open the side security doors so they could use the back parking lots. When I thought I was moving to Shannon, I consulted with IT security and was issued a security badge that gave me access to all areas of the Cumulo-Seven-Shannon facilities.
I held my Shannon-issued badge over the sensor and the door sprung open. I escorted Mark und Mark to the board room.
We sat randomly around the walnut conference table. Mark Ostheim pulled out his laptop computer and plugged it up to the projector. “If you don’t mind, I will go first. I want you to see the trend we are talking about before we get in the details.”
Mark and I nodded. I stood up and turned off the overhead lights.
While the laptop booted up, I could see Mark Crowe was already nodding off. I looked at Mark Ostheim and he nodded at me. Herr Ostheim started talking in a monotone voice. “Before I begin, I want to thank both of you for meeting me on such short notice. It has been my pleasure to do business with Cumulo-Seven for over seven years now and I have dealt with many Cumulo-Seven employees. You two have been very responsive and although the problems here may look overwhelming, I know that the two of you will find a way to get these resolved in a timely manner.” He droned on for another five minutes. By the time he finished talking, Mark Crowe was completely asleep.
Mark walked over and locked the conference room door. He walked back to his computer bag and pulled out a tiny dropper bottle. He unscrewed the bulbous cap and flipped it around, turning it into a mister. He held the mister above Mark Crowe’s nose and sprayed twice.
“There, that should give us plenty of time.” Mark set the laptop to display a graph of problem resolution time. “Now, it is time for our own meeting.”
Mark walked up to the projection screen and rapped a short sequence. The screen swung open like a barn door. Inside, sat several people, none of whom looked familiar. Mark stepped over the threshold and motioned me inside. I stepped over and stood beside Mark. The door closed behind us.
“Bruce, welcome to the European committee. Everyone, say hello to Bruce.”
“Hallo.”
“Cheers.”
“Greetings.”
“Bruce, we do not have a lot of time to meet today but I wanted to take this opportunity to introduce you to your new colleagues. As you know, we have a lot of projects to discuss, not least of which is the upcoming release of the Carnauba project. Since we know you were in charge of the testing facilities at the Cumulo-Seven corporate headquarters, we are very interested in your opinion of the validity of the test results we have received so far.”
I opened my eyes wide, feeling like I’d been drawn into a trap.
A older gentleman with black and silver rimmed glasses jumped up out of his seat. “Just as I thought! There is much they are hiding from us! They are using Carnauba to extort money from the other G7 nations through MORTIE. This is an outrage!”
“I…uh…” I swallowed to wet my dry throat. “Well, you see, I haven’t actually been involved with MORTIE. But I can tell you about what I’ve gathered on Carnauba. Basically, tracking financial trading in split seconds before buy/sell transactions are completed and then making precalculated movements of shares between futures markets to cause an unstable shift in the value of the dollar. It’s not an extortion exactly. Using timely news reports to put pressure on oil reserves and thus a reversal of investments in biofuel which will then change the value of farm land dedicated to corn production, opening a hole in where to put subsidies. When a critical number of politicians’ contributions are revealed in upcoming elections, the farm subsidies will evaporate. With the perceived drop in the value of property driven by the increase in subsequent foreclosures, foreign investors will find ways to use their dollar reserves to scoop up mortgage companies and bankruptcies at bargain-basement prices. Then, the global economy will no longer depend on the money policies of governments. Instead, global players will finally own the rights to public infrastructures through the vast domestic debt distributed among foreign hands. Carnauba gives the right investors the insight they need to own the right foreign resources going forward. Then and only then will the true secret of Carnauba be revealed when the world economy hits…”
Mark shook my hand. “Bruce, you have said more than enough. We will take this up with the proper personnel. Everyone, I hope you stand with me when I say that Bruce has taken great dangers to come all the way over here to give us this important report. Now, we must return to discuss the Brooch issues. If you have any more questions for Bruce, please forward them to me and I will get them to Bruce when the timing is right for Bruce. Bruce, let us return to the Cumulo-Seven office in Shannon.” Mark turned and pushed the door open and patted me on the shoulder to proceed ahead of him.
I took my seat at the conference table. Mark unlocked the conference room door. Mark O leaned over Mark C and spoke very loudly, “And in conclusion, I believe that though the current situation has grown out of hand, we can work closely together to resolve the current situation and repair the relationship between Cumulo-Seven and Brooch.”
Mark Crowe shook his head to wake himself up. “Guys, I’m afraid I’ve dozed off. Do you mind if we take a five-minute break so I can get some coffee?”
Mark Ostheim nodded. “Go right ahead. And perhaps you can get the receptionist to bring us a pot of coffee and some water.”
Mark Crowe left the room.
I looked at Mark Ostheim and started to speak. Mark nodded and spoke first. “Yes, you have traveled a long way, or so it has seemed to you. Yet, looking at you, I see that you have a much longer path to travel. I have reached my destination many times and so now I am just traveling back and forth. In my estimation, you have not yet reached your destination. And in fact, you may not ever reach a destination. I suppose you have reached this conclusion yourself? Are you not, as they say, the Wandering Wonderer? Or is it the Wondering Wanderer?”
I looked at Mark with hooded eyes, my body drained and weakening from a lack of caffeine. “Yes, Mark. I have heard those names.”
“You laugh easily, my friend. I hope I can call you friend.”
I nodded.
“Yours is a face of much happiness and joy. It is not the face of a program manager. Do not let the ease with which you perform this job lead you to believe this is what you should be doing. You should consider retirement from the corporate life and concentrate what is right for you.”
I nodded and tried to suppress a yawn but failed. “Sorry. I’m getting tired, too.”
Mark laughed. “Yes, even my flight, although short, is a little tiring. But soon we will all have coffee.”
I stood up and walked over to Mark. “Mark, I’ve seen a lot in the last few days.”
“Yes, you needn’t mention it.”
“I won’t. But a while back I saw something that no one knows about.”
Mark shrugged. “Perhaps it’s not something you should mention.”
“Well, I trust you so I’m going to tell you. I was initiated into a clubhouse in Huntsville and while I was there, I stepped out of the clubhouse and ran into some plants that helped me out.”
“Plants, you say?”
“Yes, a couple of vines and a bromeliad. They spoke to me without words and kept me from falling to my death.”
“A bromeliad?”
“Yes, from Central or South America. I can’t remember which.”
“Hmm…there were a lot of experiments carried out by my people in that part of the world after the war. But…” Mark sat down. He looked at the projector screen and then at the conference room door. He looked up at me. “I can only tell you what I know and I must say it quickly. There are many mysteries of this world that modern science has not been able to penetrate. Trillions and trillions of dollars have been spent trying to solve them and only a few of them have been solved. We think we have mapped the human genome and can create life but all we have done is figure out that life is a lot of puzzle pieces that we can mix up and hook back up together in different ways.”
Mark stood back up. He stepped out of his personal space and into mine. He hugged me. For a brief moment, I stood tensed up. Then, I realized that through the simple gesture of a hug he was sharing his knowledge of the world with me. I hugged him back.
While we stood there, I had a vision. I saw people who had been climbing the corporate ladder with all their strength and energy suddenly stepping off the ladder. They stopped accumulating wealth for wealth’s sake. They were giving up the 6 a.m. to 9 p.m. life and spending time with friends and family. They were no longer anonymously giving large sums of money to charity and instead were taking their families to charity events, volunteering their time and sharing their experience and skills to enrich the lives of those around them. They were attracting others to join them, not because they were once great leaders shouting marketing-tested slogans but because they were now practicing what they believed in. There was no room for hypocrisy between a hammer and a nail. There was only friend helping friend. I looked at the vision and realized Mark was right. I was not looking for a destination to reach and live out my days. I was looking for the proverbial “road less traveled,” to walk my own path and not step in line with the marching crowd. I must find a way to end my job at Cumulo-Seven and travel on.
I let go of Mark. He patted me on the shoulder. “Lee, if ever you find yourself in trouble, do not spend time worrying. Instead, pick up a copy of the book, Gardens Around the World: 365 Days. In it you will find descriptions of botanical masterpieces. More importantly, you will find the doors to another world like the ones I and your other colleagues have hidden behind corporate walls. Your friends will always be waiting for you behind these doors. Do not hesitate to come to us in times of need.”
I smiled, my face a lopsided grin from lack of sleep.
By the time the receptionist returned with coffee, Mark and I were seated at the conference table lost in our own thoughts. I looked at the steam rising out of the coffee pot and thought about the worlds I had seen behind the doors opened by Harry, Fawn and Mark. Had I gained any knowledge from the visions they showed me? Would other doors open for me in the future? Could I ever sit and watch television or pick up a newspaper again without wondering who was manipulating whom and for what purpose?
Perhaps ignorance is bliss. Or knowledge is ignorance. But most importantly, we believe what we want to believe. Some of us believe others have secrets that we need to make our lives better. Some of us believe we have the secrets and don’t want to waste our time with the unenlightened. Some of us see a door marked “SECRET – DO NOT ENTER!,” walk through the door and laugh at the absurd, convoluted intricacies invented by the people on both sides of the door to justify an artificial barrier, just like some people believe secret organizations like MORTIE really exist and blindly let themselves go wherever the practitioners of MORTIE tell them to go.
EPILOGUE
When I turned in my letter of resignation to HR, I was told I was going to get a severance check for my years of service to the company. The check would arrive the week after my last day on the job and would also reflect the payout for my vacation hours and contain information about my stock options, which were only good for 90 days after my last day.
Ninety-one days later, my severance check showed up. It showed I still had 11 hours of unpaid vacation hours. It also showed I had 2000 stock options that had expired the day before. I laughed until I cried…well, I would have cried if the stock options hadn’t been under water the whole 90 days I was eligible to cash them in.
A couple of days before I turned in my letter of resignation, I left work a few hours early to contemplate a life after a 9-to-5 job (i.e., retirement). As luck would have it, a nice cooling afternoon shower passed by, inspiring me to write a poem that I sent out to my Cumulo-Seven team members.
-----Original Message-----
From: Colline, Bruce
To: Cumulo-Seven Team
Subject: Poem for the day
Written on the spur of the moment while standing in the garage during an
afternoon summer rain shower on Tuesday, 10th July:
These are my skyscrapers
No Empire State Building,
No Sears Tower or
Big Ben.
They shelter me nonetheless.
Tall,
Slender,
Alive -
Here without any assistance from my kind.
I cannot describe the noise rain makes upon their leaves...
-- White noise?
-- Light applause?
They bend to accept the wetness.
If only I had a palette of colors to describe them,
To make up for starving phrases like
"shades of green" and "variations of brown."
They do not talk.
They speak of time.
Summer showers pass
And now they bend toward the sun.
I'm nothing but a lucky observer -
Fortune smiles upon me -
While standing beneath the treed canopy,
White noise giving way to dripping sounds,
Rising and falling with the passing breeze.
The bluejays call.
A hickory nut plops.
A cardinal chirps.
The finches reappear.
I'd rather scrape the sky with trees
Than touch the clouds with glass and steel.
Thanks / Vielen Dank,
Bruce
Bruce Colline
Program Manager, Senior
-----Original Message-----
From: Fresnel, Fawn
Sent: Monday, July 16
To: Colline, Bruce
Subject: RE: Poem for the day
Bruce,
Thanks for sharing this. I think you should send it in for publication somewhere: it is really beautiful! It reminds me of the moments I spent in the Alps this past weekend, in the Dolomites in Italy. The monuments scraping a cloudless blue sky there were made of Granite and etched by time and rain and snow and sun and wind, and the more impressive for the messages written across their faces by the changing weather. I sometimes wonder why I need the city at all? And then I remember, that despite the madness within those steel-encased walls, I need people too, and part of me still stands in awe of the structures built because of man's tenacity; structures which are, in my view, also blessed by God. Still, though, given the chance, I would rather be wandering a mountain trail in Nature's wild, than in the strange forests created by my fellow human kind!
Take care!
Fawn
-----Original Message-----
From: Colline, Bruce
Sent: Monday, July 16
To: Fresnel, Fawn
Subject: RE: Poem for the day
Fawn,
Thanks for the compliments on the poem. Maybe I'll seek publication one
day.
BTW, I have enjoyed knowing you. I'm going on to the next chapter in my
life. My last day at work is Friday, 20th July.
My brother in-law died last year so my wife is the only one left to take
care of her mother. I'm "retiring" from my desk jockey life in order to
work on our house to prepare it for moving my mother in-law to Alabama.
I'll also be spending time in east Tennessee at my mother in-law's house
preparing things for moving/storage. While I'm doing all that, I'll
take time to consider if the corporate life is still for me - I may get
a taste for hiking and housework, instead. Who knows? I'm leaving my
options open, including a return to Cumulo-Seven one day.
Best of luck with your new job, the part of your life that allows you to
enjoy nature's wild -- as always, I'm envious of your Alpine
experiences. I wish I could see the world through your eyes and write
stories based on what you've seen. I'd never put the pen down!
Speaking of needing people, I know you'll continue to find happiness
with your circle of friends in Europe, and if such is possible, your
father is probably smiling proudly at your accomplishments.
Thanks / Vielen Dank,
Bruce
-----Original Message-----
From: Fresnel, Fawn
Sent: Tuesday, July 17
To: Colline, Bruce
Subject: RE: Poem for the day
Bruce,
I've enjoyed knowing you as well. I wish you the best of luck in wherever this new path takes you, and I trust that you will find something rewarding and worthwhile upon which to expend your energy. I admire your courage in taking this step: you've talked about leaving the corporate world behind before, and I know that like me, you never really anticipated being involved in work of this sort. I still see the writer in you, waiting to be given free rein. Maybe this will give you the time to clear your head and recharge your batteries, and take a new direction entirely...or maybe you'll recharge your batteries and decide that you miss us all so much that you can't wait to get back into the fray! ;¬)
Whatever happens, take care of yourself and keep your ear close to that inner voice, and listen...
Thanks for your parting email to all of your colleagues, as well. I appreciate the insight, the musings, the references to various material you've read over the years. I'll be looking up some of that...as I've been here in Europe, I am continually reminded about how much of what the world has to offer happens outside of work hours. The moments I smile about are more likely to be about something completely unrelated to the office, though they are often shared with colleagues.
May the wind be at your back, Bruce!
All the best,
Fawn
Fawn had referred to a parting email I had sent out.
From: Colline, Bruce
Sent: Monday, July 16
To: Cumulo-Seven Team
Subject: A Fond Farewell
All,
Haven’t we all wanted to part company leaving a few words of wisdom but never had the time to do so? Well, since I’ve got a few minutes to spare this week, I want to share my parting words with you all before I leave on Friday. You guys have been the best group of folks I’ve had the pleasure to work with. With all the exciting changes taking place at Cumulo-Seven, I’m sure you will be right in the midst of things and taking Cumulo-Seven to places not yet thought of. I may be back at Cumulo-Seven one day but for now have other priorities to focus on.
If you want to keep working effectively
I have always strived to improve my work efficiency but realized recently that being efficient is not enough. We can be efficient at a low-priority task but not really be very effective for our employer’s high-priority needs.
I found a book that focuses on improving your effectiveness not by implementing any grand ideals but by simply improving daily task performance (including low- and high-priority ones) by solving problems in a clever way. The book is titled, “Lifehacker: 88 tech tricks to turbocharge your day,” and is very good. It includes 88 lifehacks like limiting access to time-wasting web sites, filtering low-priority email messages, automatically defragmenting your hard drive, and improving your “mental RAM” by leaving writing material everywhere. If you’re putting time aside each week to read business-related material, I highly recommend you skim through “Lifehacker” for quick fixes to your workday.
Tammy Pierce has a similar suggestion:
“on that note, there’s another really good book on increasing task-level efficiency called “Getting Things Done,” by David Allen. He has a good website too, www.davidco.com. I already had built a task database for myself and ordered things according to importance and urgency, and prioritized those. This increased my efficiency.
“When I got too efficient, Cumulo-Seven gave me more to do 😉
“Then I had to increase efficiency further. This book gave me tips on how to parse tasks a little differently, so I was dividing items into priority and what interface I had to use (i.e., e-mail, phone, paper interaction of some kind) So I was able to make best use of my time by making phone calls while I’m driving (hands free, with voice recognition dialing, of course…) or waiting in line, and doing e-mail things when I’m at my terminal. So I maximize my computer accessible time by focusing on e-mail/Agile/etc. when I’m in my office, and I do all my phone calls when I’m in transit. And that’s only one of the “helping hands” this book had. It’s also very worthwhile.
“Bruce, thanks for sharing and reminding me that I wanted to tell y’all about this book.”
The “secret” to a rich life
For you young folks out there, a book that will help set your mind on the secret of success is an old classic that has been revised for our generation, “Think and Grow Rich!” (ISBN 1-59330-200-2) by Napoleon Hill. That book, combined with the other classic by Dale Carnegie, “How to win friends and influence people,” lays down the basic ideas of a successful business life.
The “secret” of these books is not really a secret at all but an idea that not everyone fully understands. To be successful, you must have an undying belief in what you’re doing, knowing that the path you’ve chosen will lead you to riches unimaginable (including a wealth of friends). If your belief is strong enough, you won’t want to criticize others for what they believe; they in turn will see the strength within you and want what you want. It’s like the old saying, “a rising tide lifts all ships.” As your wealth rises, the wealth of those around you rises and vice versa.
Enjoy your life as the Millionaire Next Door
Of course, we don’t all have the wherewithal to quit our jobs and start our own businesses but you can retire early if you observe and take some advice from the millionaires around you.
Leonard Gallagher, Juan Johnson and I were talking about seeing Robert Kerns shopping for discount items at the store the other day. His technique appears to be part of the Millionaire Next Door mentality – the latte factor (save $5 per day by not buying that latte (or other unnecessary expense) in the morning and at a 10% growth rate, you can have a healthy nest egg in 40 years). Here’s an interesting website for the “automatic millionaire next door”:
http://finance.yahoo.com/expert/archive/millionaire/david-bach/1
If you haven’t read “The Automatic Millionaire Next Door” or are not following the practice of paying yourself first (doing stuff like maximizing 401(k) accounts), you should read the book or at least check out the author’s website:
http://www.finishrich.com/books/automatic_brandhome.php
There’s no time like the present to start turning yourself into a millionaire. My sister and I were raised on the principle that you don’t have to buy brand-name goods in order to have a high-quality life – discount tissues, no-name sodas (or faucet water, instead) and other low-cost daily consumables will bring you the same utility as higher-priced name-brand goods but more importantly will allow you to put aside a few dollars a week toward stock investments. A share or two of stock at a time doesn’t seem like much but it’s fun to watch the compounding factor as the years go by, not just for yourself but for your children, grandchildren, nieces and nephews, too. If you’re interesting in buying single shares of stock, check out this website:
If you want to change your outlook on work
There is one book that changed my outlook on life, opening my eyes that after I’ve become a millionaire, I can abandon the “deferred-life plan.” The book, “The 4-hour workweek: escape 9-5, live anywhere, and join the new rich,” points out the difference between absolute and relative income, how to train your boss to value performance over presence (or kill your job if it’s beyond repair), how to trade a long-haul career for short work bursts and frequent “mini-retirements,” and how to fill the void and create a meaningful life after removing work and the office. If you’ve ever had a side business that interested you or already know how to operate in the global marketplace and want to be independent, I highly recommend you read this book.
CONCLUSION
Life is shorter than we think but at the same time, life is a long, joyous affair. Don’t catch yourself accumulating wealth and material goods at the expense of multiple days of drudgery. Turn the goals of your life and your job into something exciting. My brother in-law died last year at the age of 51. Although he had enjoyed his life, he had deferred much of what he wanted to do and just as he became wealthy enough to even consider taking some time off, he died.
In a commencement speech at Stanford University in 2005, Steve Jobs said,
When I was 17, I read a quote that went something like: “If you live each day as if it was your last, someday you’ll most certainly be right.” It made an impression on me, and since then, for the past 33 years, I have looked in the mirror every morning and asked myself: “If today were the last day of my life, would I want to do what I am about to do today?” And whenever the answer has been “No” for too many days in a row, I know I need to change something.
Remembering that I’ll be dead soon is the most important tool I’ve ever encountered to help me make the big choices in life. Because almost everything – all external expectations, all pride, all fear of embarrassment or failure – these things just fall away in the face of death, leaving only what is truly important. Remembering that you are going to die is the best way I know to avoid the trap of thinking you have something to lose. You are already naked. There is no reason not to follow your heart.
No one wants to die. Even people who want to go to heaven don’t want to die to get there. And yet death is the destination we all share. No one has ever escaped it. And that is as it should be, because Death is very likely the single best invention of Life. It is Life’s change agent. It clears out the old to make way for the new. Right now the new is you, but someday not too long from now, you will gradually become the old and be cleared away. Sorry to be so dramatic, but it is quite true.
Your time is limited, so don’t waste it living someone else’s life. Don’t be trapped by dogma – which is living with the results of other people’s thinking. Don’t let the noise of others’ opinions drown out your own inner voice. And most important, have the courage to follow your heart and intuition. They somehow already know what you truly want to become. Everything else is secondary.
I continue to be impressed with the employee-oriented, forward-thinking attitude of the Cumulo-Seven management team. Cumulo-Seven provides many wonderful opportunities for job improvement so if your current job is not satisfactory, work with your manager or supervisor to turn your job into something that enhances your work satisfaction – you’ll increase both yours and Cumulo-Seven’s worth. All the managers I have worked with have listened to employees and implemented suggestions where it made sense for the company. If you don’t understand what your manager is telling you, ask for clarification or make a suggestion. You may both come to the conclusion that the assigned work is not really accomplishing the desired end result. Cumulo-Seven is going in an exciting direction and if you having a burning desire to take your job to the next level, Cumulo-Seven will be there for you.
Hope to see you soon!
Thanks,
Bruce
===============================================
From: Edwards, Albert
Sent: Tuesday, July 17
To: Colline, Bruce
Subject: RE: A Fond Farewell
Bruce,
The words are greatly appreciated. They bring to mind a few essays written by Paul Graham, an engineer, an entrepreneur, and a writer – so I thought you might find them interesting. I’d initially suggest “How To Do What You Love” (http://paulgraham.com/love.html).
Best wishes in your future endeavors,
– Albert
From: Sheridan, Oliver
Sent: Tuesday, July 17
To: Colline, Bruce
Subject: RE: A Fond Farewell
Hi Bruce,
I am sorry to hear you are leaving. It was good working with you and it was a pity that the transfer to Shannon didn’t work out.
Of the books you suggested, I have read Ray Allen’s and found it good.
I will have to add some of the options to my library but probably should read some of the others currently sitting on my shelf first!
Anyways, if you are ever passing this way, drop in and say hello. I hope that your next challenge is interesting and enjoyable for you.
Take care
Oliver
________________________________
From: Colline, Bruce
Sent: 17 July
To: Sheridan, Oliver
Subject: RE: A Fond Farewell
Oliver,
Thanks for the kind words. I've enjoyed working with you, too, and will certainly have to plan a trip with my wife when Munster is playing a good game next year. Maybe we can all have a good time at South's again!
Hope that the Hornet development team stays on a path of success.
Thanks,
Bruce
________________________________
From: Sheridan, Oliver
Sent: Wed 18-Jul
To: Colline, Bruce
Subject: RE: A Fond Farewell
Munster are currently rebuilding their stadium so other than for 3 Heineken cup matches this winter, all matches until Autumn 2008 will be in Cork. After that, the stadium should be double in size so it should be a lot easier to get tickets.
We may still have to go to South's occasionally though:-).
Bye
Oliver
________________________________
________________________________
25 July 2007
Wednesday of my first full week outside of the corporate office work environment. Sitting in the shade of the garage, listening to the insects of summer buzz in rhythm. A couple of titmouse birds chirp and chatter, observing me for a few minutes. Temperature is in the low to mid 80s, with about 70 percent relative humidity. Almost zero chance of rain today. While I sit in the garage, three of my motor vehicles sit outside, a 1962 Dodge Lancer, 1992 Chevrolet S10 and 1995 BMW 325i. Where I sit, Karen parks her 2002 Toyota Camry. Otherwise, the garage is used for storage of junk.
Spiders, ants, and flying insects go about their business around me. Cars and trucks pass by on the road. In other words, another normal day in the suburban environment of Big Cove, Alabama, transpires uneventfully.
Quitting my job does not change the world in any earth-shaking manner. All I have accomplished so far hardly merits recording – upsetting my wife, puzzling my parents and perplexing my sister. In the days before I left the office, my coworkers shared a mix of emotional expressions with me, from happy smiles with words of congratulations to voices laden with undercurrents of anger and rage at my ability to exit the daily grind at a seemingly young age.
Of course, the truth is more complex. Although I announced my retirement, I am not able to get Karen to join me in this adventure because she worries about our finances, thinking that we’ll lose our house because we still owe about $8000 on our first mortgage and have $30000 remaining on a home equity loan (what she calls a second mortgage). Therefore, this is a one-person retirement.
In any case, with the loss of Karen’s brother last year, my life has changed and I don’t want to leave this planet having spent my daytime hours as a desk jockey, staring at a computer screen waiting for incoming emails while preparing product development plans and updating weekly meeting minutes. My years, my life, any portion of it, whether in years, months, weeks, hours, minutes, seconds, are too precious to waste on someone else’s money-making goals. Why should I sit as a member of a corporate army, an active member of the military-industrial complex, helping more aggressive humans gain market share and military technological advantage, so they can have bigger houses and larger factories? Plus, I’m tired of making money solely for the purpose of spending it on growth of the economy. I enjoy sitting here too much, putting my thoughts into words, while watching the random interactions of nature.
I understand, unfortunately, that if I’m going to find a way to sustain myself without returning to an office, then my choices include convincing Karen that I have value as a stay-at-home husband, leaving Karen to survive on my own and depending on the expanding economy to increase the value of my mutual fund holdings, or finding a job that makes me feel like I am giving a meaningful definition to my life’s story.
Cumulo-Seven has paid me to leave the company, giving me a two-weeks’ severance package plus my vacation pay and a month of health insurance, a more valuable deal for my need to find myself than my original request for a leave of absence or sabbatical. Although an LOA or sabbatical would have kept me on the employee list, I would not have received the extra pay or insurance coverage.
I am in my third day of the two-week severance. What have I accomplished? Well, I had told the HR manager that my first order of home business was to clean up the laundry room in order to be able to put down tile. On Monday and part of this morning, I cleaned out a large portion of the laundry room but still have a long way to go, especially the temporary removal of the washer, dryer and freezer. Yesterday was lost to an appointment with a dermatologist to determine if the places on my scalp are psoriasis or precancerous. The remainder of today I devote to writing.
A few hundred yards away, seeming much farther because of the forest I live in, a work crew is clearing a large swatch of trees, supposedly for a TVA powerline path. Used to be that I could spend a day at home and enjoy nothing but forest sounds; however, the recent construction of subdivisions in our area has added the extra sound of banging, whacking and grinding metal equipment. At first, it felt like the end of the world and it was – it was the end of the enjoyment of the living in the “country”. The city of Huntsville has caught up to us and gone past us. Although we still live in an unincorporated section of Huntsville, fewer and fewer people around us live in the county, choosing to be annexed in order to provide their children a better school district.
I see the mail delivery person putting mail in our mailbox. Karen was expecting a special delivery. Just regular mail – a health insurance notice about what has been paid by Blue Cross and what is owed by the patient, a COBRA offer from Cumulo-Seven, a refund check from our house insurance company for putting too much into escrow and something else I can’t remember because since I’ve checked the mail, it’s now been a couple of hours in which I’ve eaten lunch (leftovers: jambalaya and chicken enchiladas) while watched a Daytona Prototype race on SPEED channel.
Do I have much to contribute to society? Not really. So it would be cool to be dying of something like cancer, a noble death. Does that mean I don’t enjoy life? I DO enjoy living, just not the life I have right now but I’m working on that. I’ve quit my job. Years in the making, I’ve got that much completed on my quest to go to the next stage of my life. I don’t want to divorce my wife but if she doesn’t want to follow me and I don’t want to stay in her world, then the possibility exists that I’ll have to part company with her at some point. Of course, I have to figure out where I’m going. Right now, I’m just sitting at the house, still in the decompressing mode, as quickly as possible getting rid of my tendency to think about office work and office work habits like checking email and surfing the Web. Tomorrow, after I eat lunch with Andrew Hale, a former work colleague, I may catch the movie, “Evening.”
I’m still attached to this middle class life, with all its trappings. I really hate to use the adjective, “middle class”, because it doesn’t mean a whole lot while having a myriad of meanings for folks.
Biting insects are out in full force this afternoon – several mosquito bites have swelled up on my arms, neck and legs.
I’m drinking a mix of Darjeeling tea, peppermint schnapps and gin, my personal favorite version of mint tea. [Is “personal favorite” a colloquialism or is it just bad grammar?]
Because the number of mosquitoes increased from annoyance to pestilence, I now sit on the bed. The main sounds here are the rush of air through the vent and the bluegrass music playing on the laptop PC speakers (using MusicMatchJukebox to play the portion of my MP3 music file collection I moved to the PC earlier today).
And now, nearly four pages later, I’ve come to the topic at hand – my next novel. As usual, I’m writing about my life, not expecting to write the next Great Novel but simply do what I like to do most, write about myself. I could time the novel writing to take place in November to coincide with the NaNoWriMo contest. I’ve won the contest once and in this case, once is enough. Cramming 67,486 words into 19 days of writing was fun last year but not something I need to repeat this year.
What is this novel about? No surprises here. The events leading up to and including my resignation from Cumulo-Seven. As usual, I’ll include snippets of real news, whole articles, in fact. I don’t plan to publish the novel commercially so I reserve the right to pull the news into my story instead of using footnotes or a bibliography, so that a complete “blogged” story is available for reading offline. Another reason that I prefer to self-publish my novels, so that I don’t have to worry about all those folks out there who want their piece of a prostituted, copyrighted work. If I give my work away, mention the rights of others’ material quoted within mine and where to find their works, then I’ve let any readers I have find their way to pay for the works of others.
If the novel’s going to be another “serious” semi-autobiography, I’ll start the novel with the attack from the crazy woman at work, giving the reader a certain expectation. I’ll throw in the death of Junior again because it shows me going temporarily insane.
TIMELINE:
May 2006 – crazy woman attack
June 2006 –
trip to Ireland/Germany, including:
- Extreme nervousness during presentation to Royal-Rosenstock
- 24 June 2006, Germany defeated Sweden 2-0 in Munich
- 30 June 2006, Junior’s death
July 2006 – Junior’s funeral, where I had complete mental disassociation (still not sure I’ve fully recovered)
August – December 2006 – slow buildup of feelings of paranoia
Christmas 2006 – LouEllen mentioning that we didn’t even bring up Junior’s name
January 2007 – write notes to Semina and Faye telling them about my pending decision to quit my job (didn’t send the notes to them until August)
February 2007
March 2007
April 2007 – Trip to Ireland and wanting to jump off Cliffs of Moher; shooting photographs, instead
May 2007 – 45th birthday and extreme feelings of uselessness, more mental comparisons of my job performance against the glowing remarks said about Junior at NSSTC by Boeing project manager (“always ready to dig in”, “never complained”, “never angry”), who presented LouEllen and the kids a replica of the plaque going on the satellite Junior worked on.
Start taking medication to control blood pressure and cholesterol levels – Avapro, Toprol XL and simvastatin. Experience strong feelings of being watched – think I’m being followed and my Internet activity being tracked closely, especially at work, think that IT is tracking the amount of time I’m on the Internet reading the news versus doing “real” work.
June 2007 – The closer the anniversary of Junior’s death gets, the greater my feelings of uselessness and paranoia get. I start obsessing about the payoff of our house mortgage and the HELOC (home equity line of credit).
Have realized in the past few months that Karen and I are millionaires, having about $1.2M in assets and $40k in debt. Sent an email or two to Dad and Mom to that effect.
2 July 2007 – write a letter to my boss expressing my wish to get out of program management job.
20 July 2007 – last day on the job at Cumulo-Seven. I am “free” to contemplate my future.
My mind is at cross purposes. I want to exist, find activities that excite me and give me satisfaction, knowing that my activities, no matter how trivial, are always aligned with my goals. My goals include a minimal negative impact on the planet but my actions say otherwise. Environmentally concerned action has become something I “should” do rather than something I am always doing. Ultimately, finding a place to live off the land, where I could witness and control the waste and destruction I am creating, would be the best way for me to satiate my planet-caring inner child. Yet, I am not a person who is always physically active. I was once accused of having a champagne taste and a beer pocket. Part of me is spoiled by the riches of grocery stores and shopping centers served by large, global distribution networks. Sure, I have brewed my own beer but that was a short-lived hobby, not a way of life. Otherwise, I have not killed an animal to provide meat on the table or grown and harvested trees to provide a roof overhead and warmth in the winter.
I am not a farmer.
I am…no, I can’t say that any longer. I am no longer an office worker. That is what I used to be, what I used to use to define myself. You know, “Hi, how are you? I’m Bruce.” “Hi, I’m Bob. What do you do for a living?” Hand Bob a business card. “Oh, I see you’re a businessman, Bruce.” “Yes, Bob, and I’m all about busy-ness.”
I am a thinker, an amateur philosopher, but aren’t we all?
I like to write, but am I a writer? Yes, I’m even an author. Encyclopedia Britannica says an author is,
one who is the source of some form of intellectual or creative work; especially, one who composes a book, article, poem, play, or other literary work intended for publication. Usually a distinction is made between an author and others (such as a compiler, an editor, or a translator) who assemble, organize, or manipulate literary materials.
[from: http://www.britannica.com/eb/article-9124789/author, accessed 25 July 2007]
I have published my books, short stories and poems. I have had short stories and poems published in literary magazines. I have had articles published in newspapers and weekly magazines. No doubt about the fact that I’m an author.
Shall I define myself as an author, then? Do I create business cards for myself that define me as a freelance writer?
=================
23 July 2007
I’m going to write a humorous novel, instead.
6 August 2007
Today may be the hottest day of the year. According to http://www.srh.noaa.gov/forecast/MapClick.php?site=hun&map.x=209&map.y=141, the temperature is 95 deg F at the Huntsville International Airport with a heat index of 101 deg F. I’m sitting on an orange UT folding camp chair (complete with drink holder) in shade of the garage, with a box fan running on medium. I can smell the freshly cut grass of my neighbor’s lawn over the “Skin So Soft” oil I rubbed on my body to keep the mosquitoes away. On top of a TV tray, a bottle of Yuengling original Black & Tan beer chills in an orange UT koozie; piles of books and personal notes wait to be used for my novel.
Today, I visited a job fair at the Von Braun Center. The job fair was divided into three sections, “professional” jobs (Burger King management and the like), healthcare and engineering/IT. I stopped at the engineering section, visiting J.B. Sudermann, the Cumulo-Seven HR recruiting manager, to say hello, and flashed my resume past the eyes of some of the government contracting companies in town – Raytheon, Rockwell Collins, Pratt Whitney Rockwell, and others. Not much of a bite because I didn’t have a security clearance but Raytheon told me to submit my resume through their website.
Afterward, I walked over to the Huntsville Museum of Art to view the latest exhibit, medieval armor. I’m sure the collection is impressive to armor collectors but there wasn’t much there that was particularly fascinating to me. Another gallery had objets d’art acquired recently for the Alabama artists collection. The only other open gallery had 3D art, which makes no sense to me since all art is 3D but the theme of that gallery was cartoonish-looking art, something that might be seen in a bizarre comic strip or cartoon show. The permanent collection of silver art pieces remained.
Outside of the museum, I stood in the shade of a tree near the edge of Big Spring Park and noted the crossbred Muscovy/Mallard ducks and Canada/white geese walking, sitting, pooping and eating grass around me. Many little ducklings and goslings were running around the grass or paddling through the mucky pond. The slightly putrid smell of hot poop and rotting vegetation held the otherwise idyllic scene in check.
I picked up Karen for lunch and we ate at Beauregard’s on Jordan Lane in the old Steadman’s Corner shopping center. Nothing like fried jalapeno peppers and spicy chicken to get one’s creative juices flowing!
Enough prattle – time to write…
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About The Author
Richard Lee Hill, II, was born in Bristol, Tennessee, USA, in 1962. He spent the first 8 years of his life, along with his family, following his father’s career as an industrial engineer, from Bristol to Bartow, Florida, to Boone, North Carolina, to Greeneville, Tennessee, finally settling in Colonial Heights, an unincorporated community outside Kingsport, Tennessee. After high school, Richard began his college career at the Georgia Institute of Technology, with successive enrollment at East Tennessee State University, the University of Tennessee-Knoxville, Walters State Community College and the University of Alabama-Huntsville. Along the way, he worked as a lawn boy, piano refinisher, fast food cook, store clerk, baritone horn musician (Georgia Tech Navy ROTC marching/jazz band), fast food cashier, restaurant cook, telephone book deliverer, technical typist, computer systems operator, computer graphics illustrator, control room specialist, data analyst, test engineer, engineering project manager, senior program manager and company president. Not much has changed, though – he’s still trying to figure out what his next pre-occupation will be.
Although Richard’s career has centered on the computer technology market, Richard has maintained an interest in journalism. While at East Tennessee State University in 1986, he published, Swashbuckler, an underground campus magazine and worked as a photographer for the school yearbook staff. He published, Spittoon Of Slimy News Items, an underground corporate newsletter, in 1990. Richard has written for the Huntsville Times newspaper as well as for the entertainment weeklies, Urban Propaganda and Huntsville Extra!. While at Walters State Community College in 1985, Richard received the “Outstanding Student Award In Creative Writing.” He maintains a couple of websites to catalog his work, http://www.geocities.com/bigcove and http://www.geocities.com/bigcove2, as well as a company website, http://www.treetrunkproductions.org.
He and his wife enjoy the company of two Cornish Rex cats.


